2021 Year-End Review

In 2021, AultCare continued to fulfill our mission and lead our communities to improved health.

We introduced innovative technology and services that made access to healthcare easier than ever. We developed programs to improve customer service communication and experience. To better serve our members, we established new networks and entities. Through our scholarship program, we awarded scholarship funding to local high school students to continue their education. We prioritized the health of our communities during the COVID-19 pandemic and provided our members with testing, treatment, and vaccination services.

Scroll down to learn more about AultCare’s 2021 Year-End Review.

New Member Portal & Mobile App

Implemented a dynamic platform to make members' healthcare information as accessible as possible.

New AultCare Website

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Focused on improving our customer experience, a new website was launched with enhancements including a simplified design, easy navigation, and user-friendly features.

AultSaveRx Platform

Introduced a state-of-the-art pharmacy transparency tool allowing members to search for the most cost-effective price on any generic prescription.

AultCare Premier Select Network

Rolled out a specific network for Marketplace plans to those living in Stark County. Through a narrow network, AultCare continued to offer quality care at an affordable cost to the local community.

Improved Customer Service 

An online chat platform made it easier than ever for customers to interact with a representative to receive efficient and knowledgeable customer service.

FEHB Plan Performance

Scored in the 90th percentile or higher nationally for FEHB plan performance for the 6th consecutive year.

Artificial Intelligence (AI) 

Introduced over 25 AI systems, which included claims automation, to increase accuracy and improve the member experience.

NCQA Rating

 

AultCare Corporation Health Plans (Commercial PPO) received a score of 4 out of 5 for Patient Experience and was rated 4 out of 5 overall in NCQA's Commercial Health Plan Ratings 2021. AultCare is 1 of only 4 commercial plans in Ohio to receive a 4 out of 5 overall star rating.

 

IBM© Cost Calculator

To empower members to take control of their healthcare costs, this tool was remodeled for members to access accurate, personalized cost estimates for a wide variety of in-network healthcare services.

COVID-19 Pandemic

Processed over $39.5 million in claims towards COVID-19 testing, treatment, and vaccination at an average cost of $35.30 per insured member per month and $31.56 per self-funded member per month.

Scholarships

Awarded 40 scholarships of $500 to deserving students from high schools within our five-county market who embody the importance of initiative, advocacy, merit, and quality.

New Entities

Strategically implemented to leverage the vertical integration of AultCare and Aultman and provide a unique advantage for stakeholders.